In order to make your stay with us a pleasant experience, we kindly ask you to take the following House Rules into account.
You are responsible for keeping it clean, especially if you make it dirty, think the guest kitchen and common areas. Also keep your belongings near you in your room, so others have space as well. Keep the noise/volume low between 23:00 to 08:00 in the morning, as to not disturb your roommates as well as the night watch.
Guests are requested to conduct and dress themselves appropriately at all times and to comply with hostel procedures and/or requests with regard to conduct and respect for the property of the hostel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the hostel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the hostel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, the hostel shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
All persons under the age of 18 years staying at the hostel must be accompanied by an adult who is at least 18 years or older. All persons under the age of 16 years need to be accompanied by someone who is 18 years or older and are not allowed to stay in our shared dorms, they are welcome to stay in private options only with their party.
Reservation can only be done online through our website or common booking channels. In order to make a booking you must have a valid credit card, there is no alternative besides this. Showing up at the hostel, calling or e-mailing are not valid options to make a reservation.
Modifying Existing Reservations
For a change/modification in your existing booking send an email directly to us at firstname.lastname@example.org. You will then receive a personal email confirming the requested change. If you do not receive this confirmation, check your spam box.
When cancelling an online booking, this is free of charge 48 hours prior to arrival, unless the reservation is non-refundable. When cancelling within the 48 hours prior to arrival, the first night of the reservation will be charged. When cancelling a non-refundable reservation, the total amount will be charged. Group bookings have different cancellation policies.
When you book and do not show up, the first night of you reservation will be charged. For non-refundable bookings, the entire amount will be charged.
We require a €10 cash deposit for your keycard. In case you lose of forget to return your keycard at the check out, we are obliged to keep your deposit.
Checking out can be done at any moment before 11:00 in the morning. You are requested to bring down with you the bedsheet, pillow case, duvet cover and towel down to reception. Rooms might be checked before the check out procedure is completed. In case any disturbance is left in the room, we are allowed to make extra charges and hold the key deposit.
In case you do not check out on time (11:00 in the morning) and you did not inform the reception, we are allowed to keep your deposit. If check-out is not done until 13:00, we are obliged to remove your items from the room and block your keycard.
The guest kitchen is available from 11:00 in the morning until 23:00 in the evening. These times might change depending of events and availability. It is necessary to write down your name (last of first) and departure date on your items, there are labels provided in the guest kitchen. King Kong Hostel is not responsible for any items taken or thrown out.
In the hostel we have a designated area where you can consume your own drinks and food. This area is next to the guest kitchen. Consuming your own drinks and food in our restaurant area is not allowed unless permission was given.
Drugs And Alcohol Policies
There are some strict Dutch laws when it comes to the use of drugs and smoking weed and cigarettes. This means:
1. You have to respect our non-smoking policy in the building, if this rule is broken you will have to leave immediately and a fine of €200 must be paid.
2. You are only allowed to consume marijuana/cannabis in a coffeeshop. Smoking it in or outside our building is strictly forbidden. Smoking weed in our hostel or terrace means you will have to leave the hostel immediately.
3. Illicit drugs of any kind will not be allowed or tolerated in the hostel, this includes the usage of laughing gas tanks. Guests found with any drug paraphernalia will be immediately asked to leave the hostel. If this is the case and guests are unwilling to leave, the proper authorities will be called. The fine of €200 will also apply.
4. Misbehaviour as a result of alcohol or drugs abuse is strictly prohibited and may result in immediate ejection from the hostel premises.
Inaccuracies & Errors
King Kong Hostel reserves the right to cancel reservations booked with erroneous room rates. As booking platforms may contain technical inaccuracies and typographical or other errors in connection with information displayed when booking, including without limitation rates, fees, or availability applicable to your transaction. King Kong Hostel assumes no responsibility or liability for such errors, inaccuracies, or omissions. King Kong Hostel shall have the right not to honour reservations or information affected by such errors, inaccuracies, or omissions. King Kong Hostel shall have the right to make changes, corrections, cancellations, and/or improvements to such information or reservations based on such information, at any time, including after confirmation of a reservation.